How to configure your installed RICOH printer for locked printing

Overview

This guide explains how to configure an installed Ricoh printer on Windows 11 Pro for Locked Printing.

Proper configuration requires:

• Your domain username to be automatically populated in the User ID field
• Your full Employee ID code entered in the required fields

Requirements

• Windows 11 Pro
• Ricoh printer already installed
• Your full Employee ID code

How to Configure Locked Printing (Windows 11)

1. Open Settings
2. Select Bluetooth & devices
3. Click Printers & scanners
4. Select your Ricoh printer
5. Click Printing preferences
6. On the Basic tab
7. Click Modify and select Locked Print from the drop-down
8. Under User ID select Windows Login Name from the drop-down
   This will automatically populate your domain username in the User ID field
9. Enter your full Employee ID code in the Password field
10. Confirm the User ID shows your domain username
11. Click OK to save settings
12. Click Apply, then OK to exit

Important Notes

• The User ID must be your domain username
• The Password must be your full Employee ID
• Incorrect configuration will prevent jobs from appearing at the printer

How to Release a Locked Print Job

1. Go to the Ricoh printer
2. From the printer home screen select Printer
3. Select the Print Jobs tab
4. Choose your document and release it using your full Employee ID

Troubleshooting

• Print job does not appear at the printer:
  • Verify Job Type is set to Locked Print
  • Confirm the User ID is your domain username
  • Confirm the Password is your full Employee ID
• User ID is blank or incorrect:
  • Ensure Use Windows login name is checked or selected from the drop-down.
  • Re-open Printing Preferences and verify fields

Need Help?

If you continue to experience issues, contact IT support and provide:

• Your domain username
• Your Employee ID
• The Ricoh printer model and location
• The behavior or error you are experiencing